Privacy Policy

Last updated: 05/08/2025

Thank you for visiting our website. This privacy policy describes how your personal information is collected, used, and shared when you visit or make a purchase from our website [www.joolca.eu] (hereinafter "the Site").

1. Responsible person

Responsible for data processing on this website is:

Joolca Netherlands B.V.
Korte Lijnbaanssteeg 1
Suite 4445
1012SL, Amsterdam
The Netherlands

E-Mail: Jacek@joolca.com.au

(hereinafter "we", "us" or "our")

2. What personal data we collect

When you visit our website or interact with us, we collect the following information:

• Device information: IP address, browser type, time zone, cookies, website interaction information

• Order information: Name, billing address, shipping address, payment information, phone number, email address

• Support correspondence: messages, support requests, reviews

We collect this data automatically or when you provide it to us voluntarily (e.g. when making a purchase or through the contact form).

3. Legal basis for processing

We process your personal data on the following legal basis in accordance with Art. 6 (1) GDPR:

• Contract fulfilment (lit. b): To process your order or enquiry

• Consent (lit. a): For marketing, newsletters and cookies (if granted)

• Legal obligation (lit. c): For example, to comply with tax law requirements

• Legitimate interest (lit. f): To improve our services or to prevent fraud

4. Purpose of processing

We use your data for the following purposes:

• To process and complete your order

• To communicate with you (e.g. order confirmation, support)

• To check for potential fraud

• To personalize your user experience

• To send marketing emails (if you have consented)

5. Sharing your data

We only share your personal information with trusted service providers who help us operate our business:

• Shopify (E-Commerce-Plattform)

• Payment service provider: (Stripe, PayPal)

• Logistics and shipping service providers

• Email  platforms (Klaviyo)

Some of these service providers are located outside the EU (Australia, the UK, the US, Canada). In these cases, we ensure that an appropriate level of data protection is in place, for example, by concluding standard contractual clauses (SCCs) in accordance with Art. 46 GDPR.

6. Cookies

Our website uses cookies and similar technologies to analyze usage and improve your experience. You can adjust your cookie settings at any time in your browser or via our cookie banner.

7. Storage period

We only store your personal data for as long as necessary for the respective purposes or as required by law (e.g. tax retention obligations).

8. Your rights

Under the General Data Protection Regulation, you have the following rights:

• Information about the personal data stored

• Correction of incorrect data

• Deletion of your data (“right to be forgotten”)

• Restriction of processing

• Objection to certain processing

• Revocation of consent given with effect for the future

• Data portability

• Right to lodge a complaint with a data protection authority

In Germany the responsible body is:

Federal Commissioner for Data Protection and Freedom of Information (BfDI)
https://www.bfdi.bund.de

9. Contact

If you have any questions about this privacy policy or wish to exercise your data protection rights, you can contact us at:

E-Mail: jack@joolca.com.au
Address: Korte Lijnbaanssteeg 1, Suite 4445, 1012SL, Amsterdam, The Netherlands

10. Changes to this privacy policy

We reserve the right to amend this privacy policy as needed, e.g., to adapt it to legal requirements or changes to our data processing practices. You can always find the most current version on this page.